1. Introduction
DearSoft ("we", "our", "us") operates the DearERP platform at dearsoft.com.bd. We are committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, and business name when you register for an account.
- Authentication Data: When you sign in using Google or Facebook, we receive your name, email, and profile picture from these services. We do not access your contacts, posts, or any other social media data.
- Business Data: Products, sales, purchases, inventory, customer records, invoices, and other business information you enter into the ERP system.
- Payment Information: Transaction IDs, payment method, and billing details for subscription payments. We do not store credit card numbers.
- Usage Data: Login timestamps, IP addresses, browser type, and pages visited for security and analytics purposes.
3. How We Use Your Information
- To create and manage your DearERP account
- To provide, maintain, and improve our ERP services
- To process subscription payments and billing
- To send important notifications about your account, subscription, and service updates
- To provide customer support
- To ensure platform security and prevent fraud
Important: We never sell, rent, or share your personal or business data with third parties for marketing purposes. Your business data is completely private and isolated.
4. Data Isolation & Security
DearERP uses a multi-tenant architecture where each business account's data is completely isolated. This means:
- No other user or business can access your data
- Your products, sales, customers, and financial records are private to your account
- We use industry-standard SSL/TLS encryption for all data transmission
- Database access is restricted and monitored
- Regular backups are maintained to prevent data loss
5. Third-Party Services
We integrate with the following third-party services:
- Google OAuth: For secure login authentication. We only access your basic profile (name, email).
- Facebook Login: For secure login authentication. We only access your basic profile (name, email). We do not post on your behalf or access your friends list.
- SSLCommerz: For processing online payments securely.
- bKash: For mobile payment processing.
Each third-party service has its own privacy policy, and we encourage you to review them.
6. Data Retention
We retain your data for as long as your account is active. If you cancel your subscription:
- Your account data is retained for 30 days after cancellation
- After 30 days, all business data is permanently deleted
- You may request immediate data deletion by contacting us
7. Your Rights
You have the right to:
- Access your personal data at any time through your account dashboard
- Update or correct your personal information
- Export your business data
- Request deletion of your account and all associated data
- Withdraw consent for optional data processing
8. Cookies
We use essential cookies for session management and authentication. These are necessary for the platform to function. We do not use advertising or tracking cookies.
9. Children's Privacy
DearERP is a business management platform and is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. The latest version will always be available at this page.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: